FAQs
What shipping services do you offer?
We are currently working with SpeedAF as our logistics partner and offer next day delivery across Kenya.
Do you offer same day delivery?
No, we do next day delivery and 1-2 days for remote areas in Kenya.
Do you do doorstep delivery?
Yes, within 10km delivery radius from the key towns/city centers.
Do you ship outside of Kenya?
At the moment no, but we are working in it.
Do you offer free shipping?
No, however we have very competitive delivery rates across Kenya.
When will my order ship?
Our processing time is 1-2 business days before actual shipment. During High peak periods and due to the high demand of some of our products, please allow 3 to 5 days for us to process your orders before shipment. However we would ensure you receive your items in a fast and safe manner.
How will I track my order?
After your order has shipped, we would send a detailed information on your tracking number through our logistics partner. You should easily have access to your package transit times and progress.
My order did not arrive, what should I do?
On the rare occasion the item is not delivered, raise a complaint within 48 hours of placing the order and we will do a follow up to determine the cause of the issue. If the claim is valid, we will reach out to you to initiate a refund.
My item arrived damaged, what should I do?
Sadly, these unforeseen events happen during transit. It’s out of our control how carriers handle Fragile Items in our absence, but we assure you all packages are packed and equipped for rough handling during transit. Please inspect your order immediately upon receipt and contact us within 48 hours to report any damage. After 48 hours we reserve the right to reject any claims of damages. All original packing materials and boxes must be retained for inspection purposes.
What to do if you receive a damaged product
1. Send a very Clear Picture of the Damages
2. Send your order number at time of initial contact to expedite the replacement process.
3. Give 48 hours for us to file a claim with the carrier, once its approved we would send you a brand new product.
Can I return my package if I changed my mind?
Sadly we do not accept returns.
Do you offer make up application services?
At the moment, we don’t offer these services.
Where is your physical location?
We are located at Dynamic Mall Shop, Third Floor, ML147, Tom Mboya Street, Nairobi CBD.
Additional support & contact
For any inquiries please send us an email at xxx or call us on our business line 0769 819 585.
